Reduced cost, increased efficiency, better utilization of resources, increased quality, increased customer satisfaction, these are all potential benefits of transformed business processes

But the rewards are sometimes hard to achieve: "old habits die hard", "we have always done it this way", "why change what works", "we tried that once - didn't work"

Successful transformation of old, or inefficient, or broken, or good but can be improved processes... can be achieved

But it requires commitment, a clear, and clearly communicated reason, adequate time and resources, probably changes in enabling technology, and certainly adequate training

Make sure the existing processes are adequately measured to establish a baseline of performance

Set goals for improvement, including interim steps - clearly communicate these goals to the organization, and offer a compelling reason for the change, with consequences for failure

Look for ways to simplify, automate, or eliminate each step of the process, but prioritize based on value, level of effort, and cost

Make sure that any enabling systems are changed or replaced to accommodate the transformed process "concurrent transformation"

Don't underestimate the value of training, testing training materials on the people who use the process, while still in the development phase is a great way to reduce the risk of failure, and to create enthusiasm and buy-in