
Course
Contents
The e-Business course is designed to provide a working vocabulary
and basic understanding of e-Business, the primary focus
of e-Business initiatives, expectations and results. Major
initiatives include Supply Chain Management (SCM) and Customer
Relationship Management (CRM).
Additional
concepts and terminology covered include:
·
Applications · Service Providers (ASP), (CSP), (ISP)
· Business to Business (B2B), (B2C), · (B2G)
. . . · Business drivers · Back Office, Front
Office · Buy Side, Sell Side · Branding ·
Call Centers · Data Warehouse, Mart · e-Procurement
· Exchanges · Resource Planning Systems (ERP),
· (MRP) · Knowledge Management · Legacy
Systems · Maintenance Repair & Operations ·
(MRO) · Portals · Standards · Sales
Force Automation (SFA) · Technology Enabled Buying
(TEB) · Technology Enabled Selling (TES) ·
Vertical