e-Business For Decision Makers
 

This course covers general Internet awareness; current trends and solutions; major industry strategies; key business processes (SCM and CRM); key applications; future trends and emergent possibilities.

Who Should Attend?
The course is designed to provide the non-IT manager and executive with a working understanding of today's technology-based business initiatives. This interactive approach is ideal for team and awareness building. Organizations cannot afford to have islands of expertise and limited communication paths. Today's business initiatives require the support of the whole enterprise. This course promotes a clearer understanding and better communication of today's business initiatives.

Knowledge Transfer
Knowledge and best practices are shared, and participants leave with increased confidence and ideas for real-time application. Debate and discussion are encouraged. Knowledgeable learners coach novices. Customized strategies and case studies within your industry, or customer industries provide a foundation for real and immediate application.

Course Contents
The e-Business course is designed to provide a working vocabulary and basic understanding of e-Business, the primary focus of e-Business initiatives, expectations and results. Major initiatives include Supply Chain Management (SCM) and Customer Relationship Management (CRM).

Additional concepts and terminology covered include:
· Applications · Service Providers (ASP), (CSP), (ISP) · Business to Business (B2B), (B2C), · (B2G) . . . · Business drivers · Back Office, Front Office · Buy Side, Sell Side · Branding · Call Centers · Data Warehouse, Mart · e-Procurement · Exchanges · Resource Planning Systems (ERP), · (MRP) · Knowledge Management · Legacy Systems · Maintenance Repair & Operations · (MRO) · Portals · Standards · Sales Force Automation (SFA) · Technology Enabled Buying (TEB) · Technology Enabled Selling (TES) · Vertical

 

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