What are the right tools to enable your people and processes to be effective?

All of these tools are available in many flavors... Enterprise Resource Planning, Customer Relationship Management, Sales Automation, Supply Chain, Call Centers, e-Commerce, Business Intelligence, Data Mining and Self Service.

But what skills are essential in the selection, implementation, and deployment of any of the tools?

Determining needed business results. Defining necessary requirements and ROI (not a wish list), selecting the right solution (not necessarily the flashiest), implementation planning & management, change and risk management, implementation experience, training, and testing.